Refund policy

Most Art From Julie products are made to order specifically for each customer. Because production begins shortly after an order is placed, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selections, or change-of-mind purchases.

Damaged, Defective or Incorrect Items

We want you to be happy with your purchase. If your item arrives damaged, defective, or you receive an incorrect item, please contact us at julie@artfromjulie.com within 14 days of delivery. Please include your order number and photographs showing the item and the issue.

If the item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate replacement or refund at no additional cost to you.

Restocking fee: $0.00 (No restocking fee charged).

Order Cancellations

Art From Julie products are made to order and may enter production shortly after purchase. Orders may be cancelled within 1 hour of purchase. After the cancellation period has passed, we cannot guarantee that an order can be cancelled or modified because production may have begun.

Refunds

When a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is issued for it to appear on your account. Processing times can vary depending on your bank or payment provider.

How to Contact Us

If you have a problem with an order or questions about this policy, please contact:

Art From Julie
Email: julie@artfromjulie.com
Phone: 518-755-9172

We will be happy to assist you.